You might have seen my recent review about the Microsoft Surface Laptop Studio over here. You may remember mine met with an ill fate. A fate likely caused by a defective Surface Pen… The pen would not do anything. I changed the batteries, I knew how to charge it correctly under the lip of the laptop… And in device settings it said it had 100% battery life.
I read an article about unpairing and repairing the device… so I unpaired it… and could not repair it… because it was effectively dead…. No lights, no nothing. I’d only had the device for 10 days… but since Best Buy’s cutoff for returns is 14 days… and at least my local Best Buy is running some weird COVID19 hours still… closing at 6 or 7 pm and I had to work past that time… We had gone up the night before only to discover they were closed, and knew we couldn’t make the next night either…. So on day 12 of 14, when they offered to ship me a new pen…. well… I was nervous… What if it WASN’T the pen?! What if it was a problem with the bluetooth inside the $3,000 computer???